I overheard a conversation a few of my customers were having today while I was standing at the BBQ rolling hotdogs (Yes, hotdogs are rolled. Burgers get flipped). I wasn’t eavesdropping, as those having the conversation were speaking loud enough for me (and others if they cared) to easily hear.
It was a group of friends that had come up to play. All were renting and looked to be about 15 to 16 years old. There were four or five of them standing around wiping off hits and such after coming back to the safe zone, having just finished playing a game. The back and forth went something like this:
“Aw man. That was fun.”
“Yeah, paintball has got to be one of the most fun things in the world.”
“We really should do this more often”
“Yeah, but it’s pretty expensive.”
At that point my ears perked up even more. As a field owner, obviously I want to know what my customers are thinking. I want to know what they like and what we can do to make them want to come back again…often. But I also want to know what might be keeping our customers away. The conversation went on:
“Yeah, but everything costs money, and look at all the stuff they’ve built here. Could you imagine how much work it was to build all this?”
“Yeah, and sure it costs a lot, but is there anything more fun than this?”
They then went on to tell each other different situations they were in and how they got eliminations and how they were eliminated. All the regular stuff you hear any group of new players talking about at any recreational field in the world.
It’s moments like this where I feel very happy about what I do for a living. Sure I could be working at my former profession in construction and most likely be making considerably more money in less time. I’d even make some people happy with the quality work that I’m sure I would do. But having a hundred or more people come on any give Saturday or Sunday to something that I built together with my business partner, and have them have the time of their lives, is much, much more satisfying. I’m a lucky guy. Not a rich guy, but a lucky guy.